Privacy Policy
Emma Hooper Consulting is committed to protecting your privacy and handling your personal information responsibly, fairly and transparently.
This Privacy Policy explains what personal information may be collected when you visit this website, how it is used, how it is protected and the choices you have about your information.
This Privacy Policy explains how Emma Hooper Consulting collects, uses, stores and protects personal information when you visit this website or contact us through it.
Who we are
Emma Hooper Consulting provides independent consulting services specialising in operational performance, facilities management, business transformation, customer experience and organisational improvement.
For the purposes of UK data protection legislation, Emma Hooper Consulting is the Data Controller for the personal information collected through this website.
If you have any questions about this Privacy Policy or how your information is handled, please contact:
Emma Hooper Consulting
Email: emma@emmahooperconsulting.co.uk
Website: www.emmahooperconsulting.co.uk
Information we collect
The information we collect depends on how you interact with the website.
Information you choose to provide
If you contact Emma Hooper Consulting using the contact form or by email, you may choose to provide:
Your name
Your email address
Your telephone number (where provided)
Your organisation
Details of your enquiry
Any additional information you choose to include in your message
Please only provide information that is relevant to your enquiry.
Information collected automatically
When you visit this website, some technical information is collected automatically to help the website function correctly and, where you have given your consent, to help us understand how the website is being used.
This may include:
Your IP address
Browser type and version
Device type
Operating system
Pages visited
Time spent on the website
Referring website
General website usage information
This information does not normally identify you directly.
How we use your information
Information collected through this website is used only where there is a legitimate business reason for doing so.
This includes:
Responding to your enquiry
Discussing potential consulting services
Providing information you have requested
Improving the performance and usability of the website
Monitoring website security
Meeting legal or regulatory obligations
Emma Hooper Consulting does not sell personal information and does not use your information for unsolicited marketing.
Our lawful basis for processing
Depending on how you interact with the website, personal information is processed using one or more of the lawful bases provided by the UK General Data Protection Regulation (UK GDPR).
These include:
Consent
Where you choose to submit an enquiry or consent to optional analytics cookies.
Legitimate Interests
To operate and improve the website, respond to enquiries and protect the security of the website where those interests do not override your rights.
Contract
Where processing is necessary before entering into, or fulfilling, a contract.
Legal Obligation
Where information must be retained or disclosed to comply with applicable law.
Contact enquiries
If you contact Emma Hooper Consulting through the website or by email, your information will be used only to:
respond to your enquiry;
discuss your requirements;
provide information you have requested;
determine whether Emma Hooper Consulting is able to assist you.
Submitting an enquiry will not add you to a mailing list, and you will not receive marketing communications unless you have specifically requested them.
Cookies and website analytics
This website uses cookies to ensure it functions correctly.
With your consent, the website also uses analytics cookies to help understand how visitors use the site. This information helps improve the website and understand which content is most useful to visitors.
Emma Hooper Consulting uses Google Analytics for this purpose.
Google Analytics is only activated after you have chosen to accept analytics cookies through the website's cookie banner.
No marketing or advertising cookies are used.
Further information is available in our Cookie Policy.
Embedded content and external websites
This website may contain links to third-party websites and embedded content, including LinkedIn posts.
If you choose to interact with embedded content or follow links to external websites, those organisations may collect information in accordance with their own privacy policies.
Emma Hooper Consulting is not responsible for the privacy practices or content of third-party websites.
Sharing your information
Emma Hooper Consulting does not sell or rent personal information.
Information may be shared only where necessary with trusted service providers who help operate the website or support the delivery of consulting services.
These may include:
website hosting providers;
website maintenance providers;
email service providers;
analytics providers.
Where third-party providers process personal information on our behalf, they are expected to do so securely and only for the purposes for which the information was provided.
International transfers
Some technology providers used by this website may process information outside the United Kingdom.
Where this happens, appropriate safeguards are used to ensure that personal information continues to receive an appropriate level of protection in accordance with applicable data protection legislation.
How long we keep your information
Personal information is retained only for as long as necessary to fulfil the purpose for which it was collected or to meet legal, regulatory or professional obligations.
Where an enquiry does not lead to an ongoing business relationship, information will normally be deleted after a reasonable period unless there is a legitimate reason to retain it.
Keeping your information secure
Emma Hooper Consulting takes appropriate technical and organisational measures to protect personal information from unauthorised access, loss, misuse or disclosure.
Although every reasonable effort is made to protect information submitted through this website, no method of electronic transmission or storage can be guaranteed to be completely secure.
Your rights
Under the UK General Data Protection Regulation, you have a number of rights regarding your personal information.
These include the right to:
request access to the personal information held about you;
request correction of inaccurate information;
request deletion of your information where appropriate;
request restriction of processing in certain circumstances;
object to certain types of processing;
request a copy of your information in a portable format where applicable;
withdraw your consent where processing is based on consent.
If you wish to exercise any of these rights, please contact Emma Hooper Consulting using the details above.
Complaints
If you have any concerns about how your personal information has been handled, please contact Emma Hooper Consulting first so that we have the opportunity to resolve the matter.
If you remain dissatisfied, you have the right to complain to the Information Commissioner's Office (ICO).
Information Commissioner's Office
Website: https://ico.org.uk
Telephone: 0303 123 1113
If you are located within the European Union, you may also contact your local supervisory authority.
Changes to this Privacy Policy
This Privacy Policy may be updated from time to time to reflect changes in legislation, technology or the services provided by Emma Hooper Consulting.
The latest version will always be published on this page, together with the date of the most recent update.
Document Information
Version: 1.0
Last updated: August 2026